ABSTRACT
To take a simple illustration, suppose your manager tells you she is unhappy about the amount of litter in the car park and tells you to ‘sort it out’.
What are you meant to do?
■ Act in the role of hygienist, and get the litter picked up? ■ Act in the role of disciplinarian and reprimand the people who drop litter? ■ Act as liaison officer and report the matter to Security?
