ABSTRACT
In this session, we’ll look at the positive aspects of leading teams to achieve a harmonious working environment. Such an environment does not come about by happy accident. It owes much to the skill and attitude of the team leader, who can make a real difference to the spirit with which a team performs and so help them to achieve the organization’s standards for such key performance indicators as quality, delivery, safety, absence and staff turnover.
Team leaders work in the front line of employment relations. Signs of unhappiness, disaffection, disagreements between individuals, lack of comprehension of organizational policies and a reluctance to observe the rules and procedures that flow from them should be apparent to the team leader long before they come to the notice of senior management. Many or most problems should be resolvable at this first level, before they have had a chance to ferment into a more stubborn issue over which people may take up entrenched positions.
