ABSTRACT
Now that you have completed your work on managing conflict in the workplace, let’s review the workbook objectives. The first objective was:
There are many reasons why conflict might result in disruption in the workplace. This is very often caused by poor communication. It is the first line manager’s responsibility to identify sources of conflict and use the skills of persuasion and negotiation to get each party to agree to a compromise. You may want to think about the following points.
