ABSTRACT
So it is clear that, while it’s useful to have expert power and position power as a first line manager, to be able to negotiate a resolution to a conflict situation you also need personal power.
Sometimes the odds on negotiations being successful are reduced, not because of the lack of skill on behalf of the negotiators, but for reasons which may be beyond their control. The main causes are as follows:
When you give an instruction to such a person it is important to communicate clearly and, in most situations, to explain why you are giving that particular instruction.Your aim is to achieve:
However, you may also be creating a climate in which team members feel that they can query your instructions.
