ABSTRACT
In the United States, white-collar workers now substantially outnumber blue-collar workers, and they absorb an even larger share of the total wage bill. They account, for instance, for almost two-thirds of total hospital costs. Even in traditional blue-collar industries, automobiles, for instance, the total wage bill for white-collar workers is by now almost equal to that of the blue-collar force. Yet few managements seem much concerned with white-collar productivity. Their excuse: “No one knows how to measure it.”
