ABSTRACT
We stated earlier that we believe that the measurement of business processes is a significant part of the sustainability of process improvement and process management within an organization. If you link process performance to the accountability and responsibility for business processes, as we did in Chapter 5, then you have a powerful ability to actually manage your business in a high-performance management model and in a sustainable manner (Figure 6.1). This chapter is about understanding what process performance is, how it should be applied within an organization, and how it must be linked to other dimensions to achieve an organization that is managed by process and reaches the desired visionary state of a process-focused organization.
