ABSTRACT
This chapter is aimed at everyone in the organization to help them assess their own objectives, processes and activities and identify opportunities for improvement.
This is a chapter of lists and tables designed to check conformity, test understanding, stimulate thought and provoke improvement. We include:
A simple maturity grid based on the quality management principles; A set of questions to test to verify that all system and process elements are in place; A list of all requirements in ISO 9001 by section that can be used to check that all
have been addressed; A series of questions by section of ISO 9001 to test understanding and stimulate
debate.
