ABSTRACT
This chapter explains the logic and philosophy behind the Plan-Do-Knowledge-Act logic and process, including perspectives from leading experts, such as Dr. W. Edwards Deming. The Plan-Do-Check-Act logic thrives on new ideas—ideas about how to make things work better. These ideas are often the result of multiple forms of information intersecting for the first time that cause the light bulb to go on and new organizational knowledge to be determined. Without new ideas surfacing in companies, there will be no significant improvement. New ideas come when information is integrated to gain true knowledge. Team members begin by examining the previous years’ activities and determining how accurate their plan had been. They look at what had worked well as well as what had gone wrong. In one such evaluation they discovered that they had taken on too many projects and had not allotted enough time for them.
