ABSTRACT
F&B Manager Harry Haddock has been under the impression that one of his headwaiters, Alex Armstrong, is not functioning as well as usual. Alex looks tired, and is often absentminded during meetings. Remarks from Alex’s team of waiters have made it clear that Alex has been rather irritable. For example, if the guests have to wait a little longer than usual, Alex gets into a state, even if the guests haven’t noticed the delay. Due to this, Alex’s relationship with his team is deteriorating. Harry is wondering what’s wrong. Things cannot go on like this, something has to be done. Harry is not looking forward to talking with Alex. He knows Alex is very touchy and very private when it comes to personal matters. Nevertheless, he decides to invite Alex for a personal interview. Alex arrives at the arranged time.
