ABSTRACT
One of Dinner Ltd’s clients is Bookdistri. Dinner Ltd has organized the dinner for Bookdistri’s New Year party. Two days after the party, Paul Paper, the General Manager of Bookdistri, called Harry Haddock to say that he wanted to make an appointment for a meeting. After setting a date for the meeting, Harry asked whether Paul was satisfied about the party. Harry said that he had checked in on it around 10 pm and it seemed to him that people were having a wonderful time. Paul answered that that was precisely the reason he wished to speak to Harry, because there had been some problems later on in the evening. Because Paul Paper sounded a little irritated on the phone, Harry anticipates some difficulties will arise during their meeting. Usually clients have few or no complaints, or if they do they never tell him. Since Bookdistri is considered an important client that Dinner Ltd does not want to lose, Harry prepares well for the meeting.
