ABSTRACT
There are few issues which can raise stronger feelings in the average person
than those which relate to children. Be it outrage at their challenging
behaviour, or distress at injury or neglect, adults quickly become moved by
issues which involve children. Even more fascinating is the way that each
person knows how the situation or behaviour should be handled-and
usually this means that the delinquent needs more punishment, or the hurt
child needs more care. While such emotional responses are very
understandable, they are not always the correct way to intervene in a
situation to ensure that matters will be improved. But how should you
intervene in delicate situations and be confident that you are helping?
