ABSTRACT
Whereas the ST&M method provides a coarse method geared towards the corporate use (many of the topics relate to the serviceability of organizational needs), and is based on a scoring by trained users, we are focusing on the introduction of a fine-grained set of performance quantifiers that rely solely on metrics derived from first order physical principles, i.e. ruling out the interpretation of experts. We argue that in doing so, an expanding set of performance metrics is added as quantified elements in the expectationfulfillment dialogue. One must realize that quantifications are only useful when they are very precisely defined; otherwise they lead to misinterpretation and do not support a rational dialogue.
