ABSTRACT
This chapter focuses on a series of interviews conducted between September and November 1996 as a follow-up to the 1995 Survey of Human Resource Management in the Hotel Industry. As discussed at the end of the preceding chapter, these interviews were conducted primarily to test the validity of the variable used to define ‘HRM’ and ‘non-HRM’ hotels. ‘HRM’ hotels were defined as those using above the mean number of HRM practices asked about (in other words, at least 14 out of 2 2), and also claiming to deliberately integrate their HR practices with each other. Is it the case that the hotels falling into this category merit their ‘HRM’ title?
