ABSTRACT
Like the other three organisations covered in this book, the UK Inland Revenue developed information systems in the early days of computer technology, during the 1960s. Also like the other government departments that were early to computerise, the Inland Revenue suffered problems with its systems in the 1970s and undertook a programme of computerisation to eliminate manual procedures and to redesign existing systems. But in contrast to the other projects investigated in this book, the Inland Revenue’s technically modest project, the Computerisation of PAYE (COP) was implemented in 1987 with only a slight increase in budget and has been operating successfully ever since.
