ABSTRACT
Gene Hall and Shirley Hord (1987) together with Michael Fullan (1991) have been at pains to remind us that change is a process and not an event, yet confusion regarding this truism tends to occur when a proposed change is offIcially adopted. Change, however, cannot be marked by the date that a governing body gives effect to it by simply voting for a policy. Rather it needs to be conceived ofas a process in which individuals actually operationalize policy.
