ABSTRACT
To a degree, the utilities, OCLC, RLIN and WLN provide basic borrowing and lending statistics. However, this has been insufficient for most high volume departments. Interlibrary loan software has frequently developed in response to a library's specific need for data such as collection management reports, internal ILL record keeping and statistical tracking. As ILL/DD offices face increasing challenges to improve turnaround time, utilize document delivery vendors, and work with gateways to full text sources such as OCLC's First Search, the requirements for management software continue to evolve. The development of an ideal system, as described by Jackson and Baker in the famous 1992 ARL white paper,2 capable of meeting most interlibrary loan specifications, may be just around the corner.
