ABSTRACT
Edward, a supervisor at Kramden Computers Company, 1 reclined in his chair and assessed the impact of his firm’s newly instituted “team concept” on its production floor:
Right now we have one spokesperson who has to tape record the meetings and have her daughter translate them each night. That’s just insane. The team concept means that workers who just did what you tell them, the kind of worker you wanted, won’t be enough anymore. We’ll need people who can talk and cooperate on their team. And it’s too bad, because those other sort of workers built this company.
