DOI link for Defining Quality
Defining Quality book
Defining Quality In London the Centre for Higher Education Studies and the Committee of Directors of Polytechnics sponsor a seminar titled 'Implementing Total Quality Management in Higher Education'. In Canberra, the Higher Education Council publishes the final version of its advice to the Minister in a paper titled, The Quality of Higher Education*. In the United States publishers race to bring out the next definitive statement on managing quality in higher education. Quality is the word. And, unlike 'standards' with all its overtones of elitism, it is not a word people seem to find difficult - except when they are asked to define what they mean by it. Most resort in desperation to Pirsig and Zen and the Art of Motorcycle Maintenance. Our concern is with the characteristics of quality and the processes that may contribute to it.