ABSTRACT
Our analysis of the introduction of MIS in Bancroft, Brodies and Finlay is very different from the conventional managerialist accounts of technology acquisition discussed in Chapter 1. The complex, messy and drawn-out processes considered in Chapters 3-7 seem many miles away from the portrayal of acquisition as the matching of technological solutions to pre-existing organisational needs. Running through this book has been an argument that the specification, selection, implementation and consumption of new technology in an organisation are not complete, self-contained moments but rather form a process of on-going, intertwined organisational and technological change. Related to this is another recurrent theme – the differentiated and often difficult relationships end-users develop with systems.
