ABSTRACT

When Daniel Bell wrote Post-Industrial Society in the 1970s, he anticipated new ways of working, of living, of engaging in politics, and new forms of consciousness that were being pieced together in a transforming social order. Even though Bell and other futurists at the time were reticent to acknowledge the appropriateness of a single moniker to defi ne this era, be it the Information Age, the Global Village, or Post-Industrialism, scholars and forecasters agreed that the emergent order defi ed existing categories of economic and social organization. Nowhere has this been more evident than in the world of work. For the processes of labor, technology has indeed created seismic shifts in the patterns of a global division of knowledge labor. Yet the contributions of critical scholars such Harry Braverman and Michael Burawoy spoke of a consistency in the maintenance of capitalist modes of production in what has been described in the book as postindustrial capitalism. Call centers especially, as part of the wider terrain of information technology and IT enabled services, represent the anxieties and challenges facing workers and unions in advanced capitalist society. It is through mutual constitution that the terrain of work, globalization, and labor organizing are connected.