ABSTRACT
This chapter looks at the theme of innovation – why it matters, what it involves, and how it can be organized and managed effectively. Any organization might get lucky once – but to deliver a continuing stream of new products and services and regular improvement and replacement of operating processes requires a more systematic approach. Innovation is the core business process associated with renewing what the organization does and what it offers to the world – and as such is a key area of focus for strategic operations management.
