ABSTRACT
In our opinion, BPM does not equate to a technology tool or initiative for business processes. In our experience, there is significant business process improvement that can be achieved without technology. Can BPM involve technology, and is technology a good thing? Absolutely, in the right circumstances and when it can be justified. Are Business Process Management Systems (BPMS) and process modeling tools useful for achieving process improvements in non-technology circumstances? If the tools referred to are used in the right way, then yes, they can be extremely useful in this process. In fact, it is difficult to complete complex process improvement projects in a time-effective manner without the use of these tools.
