Who should be involved in BPM and what are the critical success factors?

Before we deal with who should be involved in BPM there are two things we need to define. First, what we mean by “involved”; and second, “what type of BPM activity” are you dealing with.

“Involved,” in this instance, includes such diverse aspects as driving BPM, establishing the business activities, detailed process reviews, process modeling, process redesign or

Once we have a common understanding of what is meant by “involve” and “the type of BPM activity,” there are proven answers to the question of who should be involved in BPM. Successful BPM implementations have clearly shown who needs to drive BPM and identified the critical success factors. We will examine these in this chapter.