ABSTRACT
Historically the way that most organizations approached process improvement projects was using the Deming Cycle (Walton, 1986) of Plan, Do, Check and Act. Over time this evolved into the cycle shown in Figure 10.1, which shows the steps a business improvement project would complete, such as:
1. Conduct a review of the areas to be improved, understand the business objectives (business context), collect stakeholder requirements and select the initial processes to be improved.
