ABSTRACT
It has previously been stressed that a BPM project need not involve a technology solution in order to be successful, and in fact in Chapter 6 it was argued that it is important to improve business processes before automating them. Chapter 7 introduced the various technology components of a BPMS. The Develop phase (Figure 19.1) includes the steps necessary to take the newly redesigned or improved processes from the Innovate phase to the Implement phase. The standard development steps will not be described in detail, as most of these steps will be generally standard to an IT department and the BPM activity team. This chapter will concentrate on describing the development of an automated BPM solution (that will have been selected in the previous phases) and the specific topics around an automated BPM solution versus a “standard” automated solution.
