ABSTRACT
The Implement phase (Figure 20.1) is the phase where all the designed process improvements, people and organizational design, and developed system solutions will actually be “brought to life.” It is also the phase where many of the people change management activities come together. Although this is one of the last parts of the framework and project cycle, it needs
to be considered at the very start of each project and as early as the Launch pad phase, for it is at the start of the BPM activity that the decision should be made regarding how the implementation will take place within the business (see Chapter 15 for details). The implementation decision will impact upon many facets of the BPM activity-areas such as how processes are designed or redesigned, how development and testing may be conducted and so forth. The decision will be continually reviewed during the life of the BPM activity, recognizing that the method of implementation may change.
