ABSTRACT

Globalization, higher competitiveness, more demanding customers, growing IT possibilities, etc.; all these challenges put pressure on organizations to perform better, and thus to obtain mature (or excellent) business processes. Consequently, business process maturity models (BPMMs) have been designed to help organizations gradually assess and improve their

There are many maturity models around these days that claim to assess and improve business processes. However, there are also substantial differences between them. This chapter helps you see the wood for the trees, and gives you tips and tricks to identify a business process maturity model (BPMM) that best fits your needs.