ABSTRACT
We are concerned that many popular guides to ‘improving your communication’ (and some management training courses) do not spend enough time considering what is meant by ‘communication’. We neglect this issue at our peril. Our understanding of what communication ‘is’ influences how we act, and influences how we analyse situations. It is important, both practically and theoretically, to work out what communication involves. So this chapter looks at how we define communication and how we can best understand the way communication ‘works’.
