ABSTRACT

Within the hospitality industry virtually everybody works in groups of interdependent individuals. A key feature of much of the industry is the fact that most work people are very dependent, in an immediate sense, upon the work of colleagues. It is this working of interdependent individuals, brought together as groups, which determines the success or failure of many enterprises. The success of the group in turn is dependent upon the ability of some individuals, the managers or leaders, to lead such groups to achieve desired results.