ABSTRACT
The purpose of this chapter is to cover issues pertaining to:
The application of long wave theory to demonstrate how new technology influences economic cycles.
The advent of the ‘smart machine’ and the ‘smart upwave.’
Exploitation of smart knowledge to enhance customer service.
Exploitation of smart cards to permit real-time processing of customer behaviour.
How smart sensors can lower costs and increase data acquisition capabilities.
Potential opportunities for reducing healthcare costs by exploiting smart technology.
