ABSTRACT
Despite collegiality and democratic orientation, organizations are hierarchical. That is the reality of society and human perception. Everybody expects the arrangement of an organization to include entry-level positions and a broad-based workforce that is responsible to higher levels of supervision until the executive is reached. However, leadership may exist at every level of an organization and it is this leavening catalyst that enables decisions to be well dispersed throughout the system.1 The distribution of the decisionmaking function permeates the agency and enables personal resources to be brought to bear at points of conflict or stress. Leadership must be the key element in strategic management.2
