ABSTRACT
Proponents of globalisation have a particular view of protectionism. Measures intended to shelter citizens from foreign insurance, pharmaceutical, banking and other industries seeking new sources of profit are considered protectionist and thus retrograde and not ultimately in the national interest. In the realm of employment, the pro-globalising view would posit that India’s global status is illustrated in its collaboration with, and servicing of, non-indigenous clients. Human relations personnel in the industry have, at times, dismissed such stories as the complaints of a minority. In another inversion of things as they really are, jobs for IT/BPO are at times advertised as though they are principally about fun, glamour and a global lifestyle. In IT the attrition is primarily in a lateral direction as employees seek better prospects in other companies. In the case of call centres, however, employees frequently leave in order to return to earlier plans for higher education or professional training.
