ABSTRACT
The Customer Service department received the call and passed the information to the Operations Department (OD). An inspector travelled to the location and assessed the problem. In order to make an assessment he needed an updated map of the area and a survey of its underground pipe network. This enabled him to identify which valves should be closed in order to stop the flooding. He notified OD, where priorities were set and an order for repair issued and sent to the Maintenance Department. Typically within the day, a crew left the nearest company site to repair the leaking pipes. This crew also needed charts containing updated records of the type and dimension of pipes in place. On completion of the repair, a report was prepared on the work done, recording components replaced, type of materials used, and the nature of the damage to the failed components. The reports were used to update the charts of the network.
