ABSTRACT
When one thinks of organizations as complex responsive processes, one focuses attention on the constitutive and constructive processes of human relating, of human communicative interaction figured as power relations. The conversation people continually engage in as they work becomes perhaps the most important feature of organizational life. It is in conversational processes that organizational and individual identities emerge as continuity and potential transformation. Innovation comes to be understood as the process of transforming both collective and individual identities. What fuels and is fuelled by the process of transformation is misunderstanding. To conclude this book I want to draw out some of the key features of innovation understood in this way.
