ABSTRACT
Writing is important in studying all subjects: students are judged, largely, by the quality of their written course work and their performance in written examinations. Similarly, in administration, business and commerce it is by conversations on the telephone and by correspondence that most of the people with whom you have to deal will know you. At least, a first contact is likely to be by telephone (perhaps just your voice on an answering machine) or by correspondence – and one never has a second chance to make a first impression!
