ABSTRACT
Most schools will have policies or guidelines relating to procedures and a house style for correspondence, both in-coming and out-going, and this should be recorded within the team’s documentation (e.g. all letters typed, on school-headed paper and over the head’s signature). Where departments have a delegated responsibility for sending and receiving correspondence, guidance should be given on the procedures to be adopted, such as whether school-headed paper is required and whether letters are checked before being sent out. The latter point is important as one of the most common criticisms of letters from schools, particularly those to parents, is that they have errors of spelling, punctuation or grammar!
