ABSTRACT
Every project has an internal or external customer who is relying on project fulfillment. Most external customers have a financial investment in the project effort. Internal customers often seek greater operational effectiveness and efficiency as a result of the product or service delivered by the project effort. Along with these considerations of
revenue
and
efficiency
, the third common element of the project-business equation is
customer satisfaction
. These elements need to be managed from both a business and a project management perspective. To the extent that the PMO is responsible for project-business integration, managing customer relationships within the project management environment is an important element of the PMO’s efforts.
