ABSTRACT
Think of someone whom you like talking to. What do they do to make the conversation enjoyable? They probably make you feel that they really are listening and interested in what you are saying. They do this by giving you encouragement, perhaps smiling, nodding, etc. Contrast this picture with someone whom you dislike talking to. What do they do to make it unpleasant? Perhaps they seem to ignore you (the boss who shuffles his papers while insisting that he is listening), or perhaps they try to dominate proceedings.
