ABSTRACT
Philip Crosby is a graduate of the Western Reserve University and has a professional background in quality. Following military service, he went into quality control in manufacturing, where he worked his way from line inspector to quality director and subsequently corporate vice-president of ITT. Based on many years of practical experience, his first book became a best-seller and led him to establish the consulting organization Philip Crosby Associates Incorporated and the Quality College based in Florida. He is described by Bendell (1989) as ‘particularly well marketed and charismatic’, by the Financial Times (26 November 1986)
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managers have been trained at the Quality College and his quality books, particularly Quality Is Free and Quality without Tears, continue to sell well.
