ABSTRACT
From 26 to 29 November 2008, the Mumbai attacks in India caused countless social web participants to mobilize, locating data, verifying information, and distributing knowledge across the globe. This terrorist event resulted in 166 civilian deaths and at least 304 injuries. Across the city, terrorists hit 12 locations (Chief Investigating Officer, Government of India 2009). From explosions and gunfire at the Taj Mahal Palace hotel to the atrocities committed at the Nariman House, they affected numerous transportation systems and tourism sites. Locations as diverse as cafés, hotels, hospitals, and railway stations were attacked. Throughout this multiday event, many volunteers online and reporters in the mainstream media took on the challenging knowledge work of locating and validating information from eyewitnesses.
