ABSTRACT
This chapter contends that negative emotional performances have been effectively written out of both emotional labour studies and the jobs market in favour of more positive or empathetic or even neutral forms. It examines whether there continues to be a role for negative emotional labour performances in organising contexts, particularly those performances intended to incite fear and intimidation. The chapter focuses on the author's interviews with bouncers, a police officer and a prison officer who share the lived reality of performing and embodying antipathetic emotional labour on a day-to-day basis. It considers the backdrop of fear and anxiety against which this type of emotional labour is performed, including real threats to life and personal safety. The chapter argues that antipathetic emotional labourers are often called upon to suppress their own fears in order to induce fear and intimidation in others. It explores the two ways in which intimidation can be induced in others: overtly and as a product of uncertainty.
