ABSTRACT
In the previous chapter we were concerned with the mainly verbal skills of counselling and inter-personal communication. We discussed how the helper's interventions could be framed more effectively, and the appropriate use of words. An exception to this was the use of body posture. This is obviously seen by another person, rather than heard. Some people would claim that they can intuit what a person is thinking or feeling by their movements, gestures, facial mannerisms, body posture and so on, and it is this aspect of behaviour that is called non-verbal communication.
