ABSTRACT
High profile cases serve to highlight the potentially serious consequences, for organisations and individuals alike, of inadequate or inappropriate management of records. Recent examples include the alleged financial mismanagement and shredding of documents in the American oil company Enron, referred to in Chapter 1, which resulted in the demise of a leading management and accountancy company Arthur Andersen, the similar scandal at WorldCom where senior executives lost their jobs, and the call for the resignation of a chief constable following the discovery that personal data about one of the accused in the Soham murder investigation had not been retained and was not available to be shared.
