ABSTRACT
All organisations, whether they are factories, businesses, hospitals or schools, exist to provide a product or service to the satisfaction of their clients or customers. Appraisal is a means of promoting, through the use of certain techniques and procedures, the organisation’s ability to accomplish its mission of maintaining or improving what it provides while at the same time seeking to maintain or enhance staff satisfaction and development. For employees in any concern to perform effectively, they must be well motivated, have a sound understanding of what is expected of them, have a sense of ownership and possess the abilities and skills to fulfil the responsibilities they are charged with.
