ABSTRACT
Although the introduction of computer technology in the financial and, especially the banking sector, has completely revolutionised how information is processed, the occupational division of labour and the labour market for white-collar work, more generally, has remained more or less intact. Studies of the effects of computerisation in the banking sector show that, although there have been some important changes in the organisation of work, the impact of job fragmentation and de-skilling on the occupational division of
labour has been limited. Consequently, most entry-level routine white-collar employees are still required to have at least a matric certificate. Unlike their counterparts in mining, manufacturing and construction, new technology has not enabled managers in the banking sector to lower labour costs by replacing expensive and skilled white staff with less-skilled and cheaper black employees.
