ABSTRACT
The specification processes in new product development are essential in obtaining a high quality, low cost and well-interfaced product. However, despite the rich literature on product development, specification management has been given less attention. By means of two in-depth cases studies in one auto and one aircraft OEM, the research reported here identifies the specification processes in the case companies. Comparative studies of the specification processes in the two companies are conducted. A model of specification management is developed that identifies important steps from the conceiving of the idea to delivery and customer feedback. It is concluded that following the steps proposed in the model will lead to a high quality product.
