ABSTRACT
Organisations are now more aware of the need to undertake risk assessments and business continuity planning in order to prepare themselves for a range of crises and disasters that may impact their organisation (Heath 2001). Until recently, much of this planning has involved examining the risks to business systems, resources and operations. However, one of the areas that is often left out of this planning process is the management of disasters that may have an impact on the health and well-being of people — including employees, customers and the public. In this chapter, some of the principles of risk assessment, crisis management and business continuity are described. The chapter begins with a brief definition of what constitutes a ‘disaster’ from a range of different perspectives. Some of the basic principles of risk assessment crisis management and business continuity are described, together with examples of what organisations should be doing to provide practical and emotional support for their employees and families. Finally, suggestions are made on the way that appropriate communication can reduce the impact of the disaster on those affected.
