ABSTRACT
THE interviewing program marked a turning point in the Western Electric Company research and, for a time, overshadowed the other activities of the research group. The program started essentially as a plan for improving supervision. The need for this improvement had been shown by the test room studies, which had clearly indicated that there was a close relation between employee morale and supervision. But how was the improvement to be accomplished? If it involved a re-education of the supervisors themselves, by what methods and with what material were the supervisors to be trained?
