ABSTRACT
As THE Relay Assembly Test Room experiment continued, it became more evident that many significant variations either in the level of output or in the rate of improvement could not be related to physical working conditions alone. Some variations in output seemed to be closely associated with the workers’ personal situations outside the shop; some expressed their interpersonal relations at work. It will be the purpose of this chapter to marshal all the evidence collected by the investigators relating to individual differences among the test room operators and their interpersonal relations inside and outside of the plant, in order to see what light this material will throw on their performance.
