What are employment relations in the hospitality industry?

Three terms denote the relations between managers and workers in the employment relationship – industrial relations, employee relations and employment relations (Hollinshead et al., 1999: 7; Salamon, 2000: 4-5; Leat, 2001: 5-7; Rose, 2001: 5-7). These terms are often used interchangeably, but can also convey subtle differences of meaning. They may coincide with other fields of academic inquiry and practical activity concerned with ‘people management’, namely personnel management and HRM.